Shipping Policy

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PEDAL PROVISIONS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the PEDAL PROVISIONS SDN. BHD., accessible from https://pedalprovisions.store/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

We currently only offer shipping within Malaysia. International delivery is not available at this time. Our services are tailored to local customers seeking high-quality bicycle parts and accessories.

2. Shipping Fee

We are pleased to offer free shipping on all Orders, regardless of order amount or delivery location within Malaysia. There are no hidden charges—what you see at checkout is what you pay.

3. Order Processing Time

All Orders are processed within 1–2 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once processed, you will receive an email confirmation with your Order details and shipping information.

4. Estimated Delivery Time

Orders are typically delivered within 7 business days from the date of processing. Delivery time may vary based on your location, courier schedules, and external factors such as weather conditions or public holidays.

While we aim to meet the delivery timeframe, please understand that occasional delays may occur due to circumstances beyond our control.

5. Shipping Methods and Carriers

We partner with trusted domestic courier services to ensure your Goods are handled and delivered with care. The specific courier service may vary depending on your location and order volume.

At this time, we do not support the option to choose your preferred courier.

6. Delivery Locations

We deliver to all states and territories within Malaysia, including:

  • Peninsular Malaysia
  • Sabah
  • Sarawak
  • Major towns and rural areas (subject to courier service availability)

If your location is in a remote or restricted zone, delivery may take slightly longer than usual.

7. Order Tracking

Once your Order is shipped, you will receive a tracking number via email. This allows you to monitor the status and location of your parcel in real time through the courier’s website or app.

If you do not receive your tracking information within 3 business days of your Order confirmation, please contact our support team.

8. Undeliverable Packages

If a delivery attempt is unsuccessful due to incorrect shipping details or failure to receive the package, the item may be returned to us. In such cases, we will contact you to arrange redelivery. Please ensure that your shipping address and contact information are accurate at the time of checkout.

9. Damaged or Missing Items

If your package arrives damaged or if there are missing items in your shipment, please notify us within 48 hours of receiving the delivery. Provide clear photos of the packaging and items for prompt investigation and resolution.

10. Contact Us

For any questions related to shipping, delivery status, or order logistics, please contact us at:

PEDAL PROVISIONS SDN. BHD.
Business: Bicycles Parts and Accessories
Website: https://pedalprovisions.store/
Email: pedalprovisions@outlook.com
Address: 2nd Floor-1640, Jalan Bukit Tambun, 14100 Simpang Ampat, Pulau Pinang, Malaysia